Effective Date: August 15, 2025

At Container Solutions and Storage ("Company", "we", "us", or "our"), a storage container company based in Birmingham, Alabama, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect your information when you interact with us, including through our website, in-person rentals, or other services.

This is a sample policy and not legal advice. We recommend consulting an Alabama-licensed attorney to ensure compliance with applicable laws, including the Alabama Data Breach Notification Act of 2018 (Act 2018-396), federal regulations, and A2P 10DLC messaging standards under The Campaign Registry (TCR), Telephone Consumer Protection Act (TCPA), and Cellular Telecommunications Industry Association (CTIA) guidelines.

-1. Information We Collect

We collect the following types of personal information:

- Identifiers: Name, address, email, phone number, driver's license or ID number.

- Customer Records: Rental agreements, payment details (e.g., credit card info, billing history), account credentials.

- Commercial Information: Details of rented containers, stored items (if disclosed).

- Protected Characteristics: Date of birth, age (for verification).

- Communication Data: Emails, calls, texts, or chat records.

- Geolocation: Approximate location from IP address or delivery address.

- Audio/Visual: Security footage from our facility.

- Internet Activity: Website browsing history, device ID (if you visit our site).

- Sensitive Information: Financial account details, as needed for payments.

We collect this directly from you (e.g., during signup), automatically (e.g., cookies on our site), or from third parties (e.g., payment processors). For text messaging, we collect your mobile phone number only with your explicit consent.

-2. How We Use Your Information

We use your information to:

- Provide and manage our storage services, including billing, deliveries, and customer support.

- Communicate with you about your account, updates, or promotions (with opt-out options).

- Improve our services through analysis and training.

- Comply with legal obligations, such as lien enforcement or reporting.

- Market our services, including personalized offers.

- Detect and prevent fraud or security issues.

Text Messaging Specifics: We may send you text messages for service-related purposes (e.g., rental confirmations, delivery updates) or promotional purposes (e.g., offers on storage solutions). We obtain your explicit prior written consent before sending any promotional text messages. This consent is obtained through methods such as a checkbox on our website signup form, in-person agreement, or by texting a keyword (e.g., "JOIN") to our number. Your consent is not a condition of purchase or using our services. Message frequency varies, but you can expect up to [X] messages per [time period, e.g., month]. Message and data rates may apply. We do not use an autodialer for promotional messages without consent, in compliance with TCPA.

-3. How We Share Your Information

We may share your information with:

- Service providers (e.g., payment processors, delivery partners, messaging providers) under strict confidentiality agreements, solely for providing our services.

- Affiliates or business partners for service delivery only.

- Government authorities if required by law (e.g., subpoenas).

- In case of business transfer (e.g., merger).

- Consumer reporting agencies if a breach affects over 1,000 individuals, per Alabama law.

We do not sell your personal information for money. Importantly, we do not share, sell, rent, or trade your mobile phone number or any text messaging opt-in data and consent with third parties or affiliates for their own marketing or promotional purposes. Such information is only shared with our messaging service providers as necessary to facilitate the delivery of messages you have consented to receive, or as required by law. Sharing for targeted advertising is not considered a "sale" under this policy, but we do not engage in such sharing of mobile information for third-party marketing. We comply with all applicable laws, including TCPA and CTIA guidelines, to protect your privacy in messaging.

-4. Security Measures

We implement reasonable security measures to protect your information, including encryption, access controls, and regular assessments. Per the Alabama Data Breach Notification Act, we maintain safeguards against risks and dispose of data securely when no longer needed (e.g., shredding or erasing).

In case of a data breach involving sensitive personally identifying information (e.g., name + SSN, driver's license, or financial details), we will investigate promptly and notify affected Alabama residents within 45 days if the breach is likely to cause harm. Notification will include breach details, protective steps, and our contact info. For breaches affecting over 1,000 people, we notify the Alabama Attorney General and consumer agencies.

-5. Your Rights and Choices

- Access and Correction: Request to review, update, or correct your information by contacting us.

- Deletion: Request deletion of certain information, subject to legal retention requirements.

- Opt-Out: Unsubscribe from marketing emails/texts via links or by replying "STOP" to any text message. You will receive a confirmation text, and we will immediately cease sending further messages. You can also reply "HELP" for more information. You cannot opt out of service-related communications essential to your account.

- Breach Rights: If a breach occurs, you will be notified as required.

- Alabama Residents: No comprehensive state privacy law exists, but you have rights under the Data Breach Notification Act and federal laws.

- Children's Privacy: Our services are for adults 18+; we do not knowingly collect data from children.

- Text Messaging Opt-In and Consent: As noted, we require explicit consent for promotional texts. This policy is referenced in all opt-in flows (e.g., on our website forms or initial messages). You can withdraw consent at any time by opting out as described above.

To exercise rights, contact us at [email/phone/address]. We may verify your identity. We respond to requests within a reasonable timeframe, typically 30-45 days.

-6. Cookies and Tracking

Our website uses cookies for functionality and analytics. You can manage preferences via browser settings. Analytics data does not include personally identifiable information (PII) and is used only for improving our site.

- 7. Data Retention

We retain information as needed for business purposes, legal compliance, or dispute resolution (e.g., 5 years for breach records). Mobile opt-in data is retained only as long as necessary to honor your consent and is securely disposed of thereafter.

-8. Changes to Policy

We may update this Policy with notice on our website. Continued use of our services after changes constitutes acceptance. We will notify you of material changes via email or text if you have opted in.

-9. Contact Us

For questions: Container Solutions and Storage, 4385 HERITAGE VIEW ROAD, Birmingham, AL. (205) 503-2100, [email protected].

By using our services, you consent to this Privacy Policy. This policy is publicly available on our website homepage and footer for easy access.

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